Can Labib make outbound calls?

Yes, Labib can make outbound calls for appointment reminders, customer follow-ups, and marketing campaigns.

Do I need technical expertise to use Labib?

Not at all! Labib is designed to be user-friendly. Our team will help you with setup and training.

Can I customize Labib's voice and personality?

Absolutely! You can choose the voice, accent, and personality that matches your brand.

How is customer data protected?

We use the highest security standards and data encryption. All conversations are secure and protected.

How long does it take to activate Labib?

Book an intro meeting with our team to learn more about Labib and how it can help your business.

How does Labib help with reactivating old customers?

Labib helps you reconnect with old customers and reactivate them through smart and continuous follow-up via phone, WhatsApp, SMS, or email. This helps you maintain your customer relationships.

How does Labib collect customer feedback?

After completing any job, Labib requests customer feedback through their preferred channel (phone, WhatsApp, SMS, or email). For positive feedback, Labib shares review links on social media. If there's an issue, Labib tries to resolve it or escalates it directly to the owner.

Terms of Service

1. Introduction and Acceptance

Welcome to Labib. These Terms of Service ("Terms") govern your access to and use of our AI receptionist and customer relationship management services ("Services") provided by Labib ("we," "us," or "our").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Service Description

Labib provides AI-powered receptionist and customer relationship management services, including but not limited to:

Automated call handling and management
Customer communication via phone, WhatsApp, and email
Appointment booking and scheduling
Payment reminders and follow-ups
Customer feedback collection
Lead reactivation services
Review link sharing and management
Issue escalation to business owners

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.

3. User Accounts and Responsibilities

3.1 Account Creation

To use our Services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Acceptable Use

You agree not to:

Use the Services for any illegal or unauthorized purpose
Violate any applicable laws or regulations
Infringe upon the rights of others
Transmit any harmful, offensive, or inappropriate content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Services or servers
Use automated systems to access the Services without permission

3.3 User Content

You retain ownership of any content you provide to us. By using our Services, you grant us a license to use, store, and process your content solely for the purpose of providing the Services to you.

4. Payment Terms

4.1 Payment Processing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

All payments are processed securely through Paddle. By making a purchase, you agree to Paddle's terms and conditions and privacy policy. We do not store or process your payment information directly.

4.2 Pricing and Billing

Pricing for our Services is displayed on our pricing page. We reserve the right to change our pricing at any time, with notice to existing customers. Subscription fees are billed in advance on a monthly or annual basis, as selected by you.

4.3 Refunds

Refund requests are handled by Paddle in accordance with our Refund Policy. Please refer to our Refund Policy for detailed information about refund eligibility and procedures.

5. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and algorithms, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR SERVICES.

Our total liability for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

7. Termination

7.1 Termination by You

You may cancel your account at any time through your account settings or by contacting us at info@asklabib.com.

7.2 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent or illegal activity, or for any other reason we deem necessary to protect our Services or other users.

7.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. We may delete your account and data in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination shall survive termination.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Labib operates, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or our Services shall be resolved through good faith negotiation. If a dispute cannot be resolved through negotiation, it may be subject to binding arbitration or the jurisdiction of competent courts, except where prohibited by law.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

10. Contact Information

If you have any questions about these Terms, please contact us:

Company: Labib
Website: asklabib.com
Email: info@asklabib.com

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding your use of our Services and supersede all prior agreements and understandings.